generate 3 alternative mobile UI flows for our onboarding experience, optimized for clarity and low cognitive load.”

“simulate how a distracted user might navigate this flow. highlight points of likely confusion

In product design, your goal is to reduce time-to-value for users. The UX should be clear and simple.

But that’s when the Design Framework team on Outlook challenged us on whether new UX was even worth pursuing given the current low engagement with existing features and the potential risk of cluttering the reading pane.