Platforms in an Aggregator World

Facebook Shops is a perfect example: it is going to succeed because it is good for Shopify’s merchants, but the reason it is good for Shopify’s merchants is because Facebook and Apple effectively teamed up to make it impossible for Shopify to fix the payment problem on their own.

One of the most important companies in making both of the non-Amazon value-chains work is Shopify, which is a platform, not an Aggregator. Google and Facebook may collect the customers, but it is Shopify (and WooCommerce, its open-source competitor) that provides the infrastructure for merchants to actually sell things online.

Many have argued that these announcements are related to each other: Shopify needs to build a customer-facing application in order to take-on Facebook, and the announcement of Facebook Shops is why. My takeaway is the opposite: the inevitability of Facebook Shops — thanks in part to a surprising culprit — is precisely why Shopify should not spend m... See more

This makes me sad: the part of the Internet that fills me with the most optimism are platforms like Shopify and Stripe and Substack that make it possible for individual entrepreneurs to try and build their own businesses with world-class tools at their disposal; making it hard to utilize those tools primarily benefits established companies and apps... See more

However, suggesting that Shopify take responsibility for directly acquiring customers (as opposed to building tools to help merchants do so) is not only out of step with Shopify’s position in the value chain, but there is also no particularly good reason to believe that Shopify will be any better at this than their merchants. What Facebook is capab... See more