
Saved by Paige Wolfe
One billion signatures — UX analysis of DocuSign ✏️
Saved by Paige Wolfe
There are three types of feedback a user can leave: 1 (positive), 0 (neutral), or –1 (negative). Users also have just one line to write a short comment or to explain why they gave this rating.
Why did new users sign up for your product? What triggered them to sign up? Where are users getting stuck and dropping off in the user onboarding journey? Why?
Usability assumptions: Is it usable? Can customers find what they need? Will