On Scope Creep & ZIRP Lessons

The game has shifted, and the winning strategy with it. It’s no longer about understanding specialized details; it’s about grasping the high-level global picture. It’s less about knowing how to patch a system and more about knowing that it needs to be patched. It’s more about architecture, and less about implementation. Precisely where generalists ... See more

Early on, big things might start out feeling like a toy. But their ability to extend from one value proposition to the next, and address more and more of a market is the secret sauce you want to dream about. That's where high net dollar retention comes from. Companies that are able to drive usage (more volume of the same thing) or modules (adjacent... See more

It took me a while to fully realize the value of something my company achieved years ago, and continues to savor today. It’s one of our greatest quiet advantages, full stop. It’s not something you hear much about in business circles. In fact, I can’t remember the last time I heard anyone spend much time on the topic, or even bring it up in convers... See more

When I talk to people who have been building software since the 90s their biggest surprise about the B2B software market is just how big it has become. This is the difference in the Netscape versus Notion story. The internet was so much smaller in the 90s that there was just only so much room to run. Notion will not face that problem. In my opinion... See more