Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)

In any conflict, he didn’t choose sides or even care primarily what their stories were. Recognizing that all stories lead to conflict, either overtly or covertly, he focused on connections as a psychological bridge.

NVC is a process language that discourages static generalizations; instead, evaluations are to be based on observations specific to time and context.

I have thought for a long time now that if, some day, the increasing efficiency for the technique of destruction finally causes our species to disappear from the earth, it will not be cruelty that will be responsible for our extinction and still less, of course, the indignation that cruelty awakens and the reprisals and vengeance that it brings upo

To resolve conflicts using NVC, we need to train ourselves to hear people expressing needs regardless of how they do the expressing.

This form of visual tracking can also serve to reassure both parties that their needs will be addressed because so often before we have a chance to fully draw out one party’s needs, the other will be jumping ahead to express themselves. Taking the time to note those needs in a way that is visible to everyone present can help the listener feel comfo

punitive action, rather than evoking repentance and learning, is just as likely to generate resentment and hostility and to reinforce resistance to the very behavior we are seeking.

observing without evaluating is the highest form of human intelligence.

Most of us grew up speaking a language that encourages us to label, compare, demand, and pronounce judgments rather than to be aware of what we are feeling and needing.

Life-alienating communication both stems from and supports hierarchical or domination societies, where large populations are controlled by a small number of individuals to those individuals, own benefit.