Never Lose a Customer Again

Winning on Purpose: The Unbeatable Strategy of Loving Customers

Darci Darnell

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The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

Robbie Kellman Baxter

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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

Nicholas J. Webb

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The Effortless Experience

Matthew Dixon, Nick Toman, Rick DeLisi • 4 highlights

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