Mission Rift

Second, too often in organizational life, people begin analyzing problems by personalizing them (“If only Joe was a leader …”) or attributing the situation to interpersonal conflict (“Sally and Bill don’t collaborate very well because their work styles are so at odds”). This tendency often obscures a deeper, more systemic (and perhaps more threaten

When in conflict, people rarely act from a rational, logical center.

What happens in the absence of candid dialogue? Contention. Resentment. Gamesmanship. Poor decisions. Spotty execution. Missed opportunities.