Miscommunication problems
37signals.com
Miscommunication problems
Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it
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Let’s first focus on the basics. There are four key “tests” that determine if communication is effective. We’ll begin with two: The physical ability to pass the information (can or can’t) The willingness to pass it (will or won’t) ... The quality of the message (accurate, complete, timely, relevant) The receipt of the information (able or unable to
... See moreStanley McChrystal • Risk
“Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it.”
The 37signals Guide to Internal Communication
The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in here.
Rules of thumb, and general philosophy
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it is amazing to me that anything ever gets communicated well in large companies. In addition, there is another level of complexity because communication breakdowns happen on two distinct levels: organizational and interpersonal. Let’s look at these one at a time.