Let’s first focus on the basics. There are four key “tests” that determine if communication is effective. We’ll begin with two: The physical ability to pass the information (can or can’t) The willingness to pass it (will or won’t) ... The quality of the message (accurate, complete, timely, relevant) The receipt of the information (able or unable to

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"It's remarkable how often the real problem is not what happened, but how it was communicated."

Most people think conflict arises when A thinks X and B thinks Y. In reality, conflicts have higher chances to arise not when people don’t share the same ideas, but when don’t share the same context and don’t make judgments using the same lenses.