Mental Models
Mental models are representations of systems and environments derived from experience. People understand and interact with systems and environments by comparing the outcomes of their mental models with the real-world systems and environments. When the outcomes correspond, a mental model is accurate and complete. When the outcomes do not correspond,
... See moreWilliam Lidwell, Kritina Holden, Jill Butler • Universal Principles of Design, Revised and Updated: 125 Ways to Enhance Usability, Influence Perception, Increase Appeal, Make Better Design Decisions, and Teach through Design
User is Always Right, The: A Practical Guide to Creating and Using Personas for the Web
amazon.com
When people ask me something, I now rarely answer directly. Instead, I run the question through a theory in my own mind, so I know what the theory says is likely to be the result of one course of action, compared to another. I’ll then explain how it applies to their question. To be sure they understand it, I’ll describe to them how the process in t
... See moreClayton M. Christensen • How Will You Measure Your Life?
FIGURE 1.11. The Designer’s Model, the User’s Model, and the System Image. The designer’s conceptual model is the designer’s conception of the look, feel, and operation of a product. The system image is what can be derived from the physical structure that has been built (including documentation). The user’s mental model is developed through interac
... See moreDon Norman • The Design of Everyday Things
