
Saved by Hichame Assi and
Meaningful Metrics: How Data Sharpened the Focus of Product Teams
Saved by Hichame Assi and
Have we surfaced useful metrics for how to do better next time? Did we build a system that is resilient enough to help us produce even more value? How have we grown as an organization and as individuals? What did we learn?
Those aggregate metrics were regarded as mostly meaningless. Instead, the discussion was always centered on the dynamics of each individual network, which could be nudged up or down independently of each other, with increased marketing budget, incentive spend for either drivers or riders, product improvements, or on-the-ground operational efforts.