Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done

Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done

Keith D. Swenson

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What Matters Now

Gary Hamel

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Customer-Driven Process Improvement: A Practical Guide (Advance Book 7)

Sorin Dumitrascu

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