Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done

The answer lies in the same reason that sophisticated tools of forecasting and business analysis, as well as elegant strategic plans, usually fail to produce dramatic breakthroughs in managing a business. They are all designed to handle the sort of complexity in which there are many variables: detail complexity. But there is a second type of comple

work content of the typical engagement would require less time spent on diagnosis and more on executing increasingly predictable (if still technically demanding) tasks. Accordingly, the ratio of…

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A project management tool, by definition, is for completing project-related work. But the reality is that most organizations have lots of work that lives in one project, multiple projects, or none at all. A work management tool is better for completing both projectand non-project-related work. That means it’s equally effective for managing complex

The New Economics, published in 1993, the Master simplified his 14 Points for Management into the four elements of the System of Profound Knowledge: 1. The Theory of Knowledge: a theory for knowing how you know something 2. The Theory of Variation: a theory of how to measure what you know 3. The Theory of Psychology: a theory of how to understand h