Managing Transitions (25th anniversary edition): Making the Most of Change
the results you are seeking depend on getting people to stop doing things the old way and getting them to start doing things a new way. And since people have a personal connection with how they work, there is just no way to do that impersonally.
Susan Bridges • Managing Transitions (25th anniversary edition): Making the Most of Change
transition management is based on some abilities you already have and some techniques you can easily learn. It isn’t an undertaking that will offend anyone’s sense of personal privacy, theirs or yours. Instead, it is a way of dealing with people that makes everyone feel more comfortable.