it’s all about desire, attraction, and warm, fuzzy feelings.

Treating someone with love regardless of how you feel about that person is a very powerful principle. This type of love is the basis for all healthy relationships, bringing out the best in ourselves and others. It can make us great spouses, great parents, and great friends.

As a leader’s seniority increases, that leader should make fewer decisions.

Profits are a product of doing the right thing—over and over again.

Patience is mentioned first for a reason. As an attribute of human character, patience is generally underappreciated and undervalued.

The fourth kind of love, agape, is unconditional. It is a decision, a matter of will.

Storge, the third kind of love, is the natural affection felt between family members.

If you inherently trust others and believe they want to do their best and get better, you can become a great leader—as long as you hire talented self-starters.

Avoid overruling decisions that have been made. Clearly, if the downside of the potential error is very expensive or puts the organization at risk, a leader must step in. However, day in and day out, many issues and problems can be solved using less intrusive approaches. Trustful leaders must let people do their jobs, find their own solutions, and