Letter #113: Allen Zhang (2019)

We will not make any changes that will damage the aesthetics of our product.

However, Moments has a weakness. It’s caused users to want to leave Moments. Because it is like a town square, when you like or comment on something it’s akin to shouting in the town square. Everyone can hear you. This creates more stress for users. Moreover, as your friend list increases, the stress becomes greater.

So, using visit duration to evaluate an app strays away from my aspirations and understanding of the internet. Everyone only has 24 hours in a day. The mission of developers shouldn’t be to make users spend all their time on their phones aside from when they eat and sleep.

Making the Best Tool vs Capturing Users’ Time