These five leadership practices—Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart—provide an operating system for what people are doing as leaders when they are at their best. There's

The relevant skills are both cognitive and interpersonal in nature. They involve the capacity to assess correctly differences among people in goals, values, perceptions, and stakes; the ability to see the subtle interdependencies among those people; and the capacity to identify the implications of this diagnosis. These skills also involve an