AI-powered, in-product assistants will make a major comeback (Microsoft’s infamous “Clippy” was just ahead of its time!). Q&A interfaces on top of AI are the biggest threat to Google and other information sources that monetize via traffic.

school professor is number 22 on the list ). But the job with the highest overlap is actually telemarketer. Robocalls are going to be a lot more convincing, and a lot less robotic, soon.

An AI bot called Amelia has proved surprisingly good at customer support for banks, insurers, and telecom companies; she uses humanlike facial expressions and gestures and tries to empathize with callers. And with every customer she handles, she gets even better.[1386]

Platforms like Dialogflow and Drift have made it possible for businesses, regardless of size, to deploy responsive customer service bots.