Not too long ago I was talking to leaders at an organization that wanted to reduce turnover. One of the things that I asked to see was their turnover based on the employees’ years of experience. We needed to find out whether employees were quitting early on, say in the first 90 days.

Know: Attrition percentages by career level. Think/Feel/Do: Recognize when the numbers are approaching a concerning percentage and explore interventions. Obstacle: Not recognizing when the number is becoming concerning.

As a product manager of the employee experience, you have many levers to help your employees remain in their roles in your team and increase their LTV. But you are not the only one who can influence that key performance indicator (KPI) of retention – managers are key in your ability to control and manage churn. A 2018 Udemy study found that nearly