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More on writing: "how would you explain this to your friend in a bar? People somehow adopt a voice that is full of complex filler or corporate jargon when writing in a corporate environment. And then if you ask them, “What does Stripe Radar actually do?” Oh, “It prevents fraud for businesses.” Why don’t you just say that? ... Another device I tend ... See more

"We're always shocked that the returns to writing well are really high. And it feels like the world hasn't fully internalized that."

When an industry, technology, or product area feels mature and "settled" (like online payments in 2009 with PayPal and many others, or email clients today), it doesn't mean that its a bad space to build something new. In fact, such inertia or perceived product maturity may be signs of a huge opportunity. In these cases, you should build from the id... See more

"I don't think no-code will obviate the need for software programmers. I would hope that it can make many more people able to participate in software creation and...smooth the on ramp."