It Doesn't Have to Be Crazy at Work

We don’t believe in busyness at Basecamp. We believe in effectiveness. How little can we do? How much can we cut out? Instead of adding to-dos, we add to-don’ts.

I’ll get back to you whenever The expectation of an immediate response is the ember that ignites so many fires at work. First someone emails you. Then if they don’t hear from you in a few minutes, they text you. No answer? Next they call you. Then they ask someone else where you are. And that someone else goes through the same steps to get your att

The key is to find ways to minimize context shifts and overload while still getting done what needs to get done.