Invent and Wander: The Collected Writings of Jeff Bezos, With an Introduction by Walter Isaacson
Jeff Bezosamazon.com
Invent and Wander: The Collected Writings of Jeff Bezos, With an Introduction by Walter Isaacson
up all the time. Cash flow statements often don’t receive as much attention as they deserve. Discerning investors don’t stop with the income statement.
As the famed investor Benjamin Graham said, “In the short term, the stock market is a voting machine; in the long term, it’s a weighing machine.”
As we do so, we’ll start with the customer and work backward. In our judgment, that is the best way to create shareholder value.
A review of our current goals reveals some interesting statistics: 360 of the 452 goals will have a direct impact on customer experience. The word revenue is used eight times and free cash flow is used only four times.