The better approach, I believe, is to accept that we can’t understand every facet of a complex environment and to focus, instead, on techniques to deal with combining different viewpoints. If we start with the attitude that different viewpoints are additive rather than competitive, we become more effective because our ideas or decisions are honed

same hour. When every member of a group has different information, inquiry needs to precede advocacy—which means you have to raise the problems before pursuing solutions. To make sure that problems get raised, leaders need mechanisms for unearthing dissenters.