Into all problem-solving, a little dissent must fall
mckinsey.com
Saved by Laura Pike Seeley
Into all problem-solving, a little dissent must fall
The better approach, I believe, is to accept that we can’t understand every facet of a complex environment and to focus, instead, on techniques to deal with combining different viewpoints. If we start with the attitude that different viewpoints are additive rather than competitive, we become more effective because our ideas or decisions are honed a
... See moreEd Catmull • Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration
Leaders should actively invite and normalize dissent. This can be done by asking questions like, “What am I missing?” or “What’s a reason we shouldn’t do this?” and by thanking people who challenge the status quo, making it clear that disagreement is valued, not punished.
Jade Garratt
What you don’t want to happen is unsustainable stress, or for people to not share failure or tell you when you’re wrong. So you need to actively fight this as the leader by: a) asking for dissent (“does everyone agree this is the right path? Does anyone disagree”? and letting a silence hang until someone speaks) b) reward debate.