Interview: Rehearsing Tomorrow | COLLINS

A final-year student asked me a simple question: What brand model do we use and sell?We don’t. Not in the way they meant. People don’t buy our process. They’re more interested in how we adapt to their challenge.Complexity resists templates. The more layered the company, the more it needs its own rhythm. Structure matters, but there’s rarely a unive... See more

A brand is always answering two questions. The first one internally facing: What do we believe? The second, externally: How do we behave? You must remain authentic to yourself, your core values, and what you stand for. If you’re not, people will sniff you out. But your brand must maintain cultural congruence — remaining relevant to the times, alway... See more

Design is not what we make. Design is what we make possible.

Elan: Something that you’ve written about is this idea that there’s two kinds of startups: one that's solving a functional problem, and one that's manifesting a creative vision. What's your take on the distinction between the two?

Sari: People want to go on a journey. They want to understand what your vision is, not just what problem you’re solving... See more

Why does design need to be in the boardroom when it can occasionally run the boardroom? Why aren’t there at least a few more designers running Fortune 500 companies? I don’t have an answer for that, but I do know a couple things: I think of myself maybe as a designer, but I’m not a designer the way most of you are, but I designed our business model... See more