Without managed trust, people will show up to do their jobs and they will worry primarily about themselves. This is the root of office politics—people acting within the system for self-gain often at the expense of others, even the company. If a company doesn’t manage trust, then those working for it will not trust the company, and self-interest

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Prioritize trust: If your team is asking you to use a decision-making framework on many decisions, it could be a sign they don’t super-trust your judgment. Before running every decision through a framework, dig into this potential issue. You’re better off long-term getting things done through influence and trust, versus jumping to a framework. That... See more

I was reading an article about the state of SaaS recently, and came across this line:

The data moat surrounding incumbent SaaS / systems of record is likely overstated. I would argue that the most important context doesn’t reside in systems of records, regardless of their size, but in the minds and multimodal work of millions of users over time.

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