I tried to fix government tech for years. I'm fed up.

For the people who’ve figured out the right incantations to type and buttons-buried-in-submenus to click, computers can automate administrivia, surface information, and make them feel “more fully participant in the future”. But getting there is an arduous journey, and many people get in a place where computers just make things harder. The experienc... See more

We’ve been given no shortage of digital tools that should, in theory, help us work better, with more focus and efficiency, and connect us more easily with our colleagues. Instead, email, instant messaging, remote-meeting apps, work-flow and project-management software and so on can feel like so many buckets with holes in the bottom, maddeningly in

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