I tried to fix government tech for years. I'm fed up.
Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better
amazon.com
This is what I mean by “bureaucratic technologies”: administrative imperatives have become not the means, but the end of technological development.
David Graeber • The Utopia of Rules: On Technology, Stupidity, and the Secret Joys of Bureaucracy
2. Most of the newcomers to the realization that govt is paralyzed (Ezra Klein, Dunkelman etc) think that the red tape jungle can be pruned, or organized with better feedback loops (Pahlka). This is falling into Gore's pit. There's a fatal defect: the operating system is designed around legal compliance--instead of human authority to make tradeoff... See more