I stole a metaphor that I love: the Trust Battery. I first heard it from… | Molly Graham | 20 comments

A low trust battery is at the core of many personal disputes at work. It powers stressful encounters and anxious moments. When the battery is drained, everything is wrong, everything is judged harshly.

Tobias Lütke, CEO at Shopify, coined the term. Here’s how he explained it in a New York Times interview: “Another concept we talk a lot about is something called a ‘trust battery.’ It’s charged at 50 percent when people are first hired. And then every time you work with someone at the company, the trust battery between the two of you is either char

Here’s what’s going on: The trust battery is dead.