At its essence, good leadership isn’t about being indispensable; it’s about helping others be prepared to possibly step into your shoes—giving them access to your own decision making, identifying the skills they need to develop and helping them improve, and, as I’ve had to do, sometimes being honest with them about why they’re not ready for the

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I've worked in a lot of "non-hierarchical" organizations, and management or leadership do not go away. You don't succeed in that space by removing them and leaving a vacuum. You succeed by reinterpreting things like management and leadership into distributed processes, transparent roles that can rotate and are accountable back to the community at... See more

A pretty radical shift occurs when we stop thinking about the shoulds and supposed-tos of running a business and start thinking about what we want to enable for our customers or clients. There's a significant difference between ensuring I have the right policies in place and enabling client independence, confidence, and creativity.