The role of a leader isn’t to have all the answers. It’s to create the conditions where diverse talent thrives—even in the face of disruption.

I began to ask myself questions like “What makes a group lively and engaged?” instead of “How good am I?” So palpable was the difference in my approach to conducting as a result of this “silent conductor” insight, that players in the orchestra started asking me, “What happened to you?”

Disney, John Andrew Rice, and Steve Jobs not only headed Great Groups, they found their own greatness in them. As Howard Gardner points out, Oppenheimer showed no great administrative ability before or after the Manhattan Project. And yet when the world needed him, he was able to rally inner resources that probably surprised even himself.