There’s magic, positive magic, in such phrases as: “I may be wrong. I frequently am. Let’s examine the facts.”

“You cannot teach a man anything; you can only help him to find it within himself.”

Suggest that another meeting be held later that day or the next day, when all the facts may be brought to bear. In preparation for this meeting, ask yourself some hard questions: Could my opponents be right? Partly right? Is there truth or merit in their position or argument? Is my reaction one that will relieve the problem or will it just relieve

If there is some point you haven’t thought about, be thankful if it is brought to your attention. Perhaps this disagreement is your opportunity to be corrected before you make a serious

“No man who is resolved to make the most of himself,” said Lincoln, “can spare time for personal contention. Still less can he afford to take the consequences, including the vitiation of his temper and the loss of self-control. Yield larger things to which you show no more than equal rights; and yield lesser ones though clearly your own. Better giv

He wanted a feeling of importance; and as long as Mr. Parsons argued with him, he got his feeling of importance by loudly asserting his authority. But as soon as his importance was admitted and the argument stopped and he was permitted to expand his ego, he became a sympathetic and kindly human being.

“If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.”

PRINCIPLE 6 Make the other person feel important—and do it sincerely.

No matter how “important” or successful you are, no one is immune to the pleasure of someone taking interest in you as a person—as