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How To Win Friends and Influence People
Any fool can criticize, condemn and complain—and most fools do. But it takes character and self-control to be understanding and forgiving.
Dale Carnegie • How To Win Friends and Influence People
Say about yourself all the derogatory things you know the other person is thinking or wants to say or intends to say—and say them before that person has a chance to say them. The chances are a hundred to one that a generous, forgiving attitude will be taken and your mistakes will be minimized
Dale Carnegie • How To Win Friends and Influence People
So if you aspire to be a good conversationalist, be an attentive listener. To be interesting, be interested. Ask questions that other persons will enjoy answering. Encourage them to talk about themselves and their accomplishments.
Dale Carnegie • How To Win Friends and Influence People
Professor James V. McConnell, a psychologist at the University of Michigan, expressed his feelings about a smile. “People who smile,” he said, “tend to manage, teach and sell more effectively, and to raise happier children. There’s far more information in a smile than a frown. That’s why encouragement is a much more effective teaching device than p... See more
Dale Carnegie • How To Win Friends and Influence People
“Few human beings,” wrote Jack Woodford in Strangers in Love, “few human beings are proof against the implied flattery of rapt attention.” I went even further than giving him rapt attention. I was “hearty in my approbation and lavish in my praise.”
Dale Carnegie • How To Win Friends and Influence People
Over three hundred years ago Galileo said: You cannot teach a man anything; you can only help him to find it within himself.
Dale Carnegie • How To Win Friends and Influence People
“I consider my ability to arouse enthusiasm among my people,” said Schwab, “the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.
Dale Carnegie • How To Win Friends and Influence People
Any fool can try to defend his or her mistakes—and most fools do—but it raises one above the herd and gives one a feeling of nobility and exultation to admit one’s mistakes.
Dale Carnegie • How To Win Friends and Influence People
Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.