go back and reread each chapter thoroughly.

Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.

has no gift for it, and is doing it all wrong, and you have destroyed almost every incentive to try to improve.

When I arrived, I kept very calm and started by talking about his recent vacation to the West Indies; then, when I felt the timing was right, I mentioned the ‘little’ problem of water damage. He quickly agreed to do his share in helping to correct the problem. “A few days later he called and said he would pay for the damage and also put in a storm

“Every man I meet is my superior in some way. In that, I learn of him.”

“Give a dog a bad name and you may as well hang him.” But give him a good name—and see what happens!

Most people don’t remember names, for the simple reason that they don’t take the time and energy necessary to concentrate and repeat and fix names indelibly in their minds. They make excuses for themselves; they are too busy.

“I consider my ability to arouse enthusiasm among my people,” said Schwab, “the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement. “There is nothing else that so kills the ambitions of a person as criticisms from superiors. I never criticize anyone. I believe in giving a person