Any fool can criticize, condemn and complain — and most fools do. But it takes character and self-control to be understanding and forgiving.

So the only way on earth to influence other people is to talk about what they want and show them how to get it.

We often take our spouses so much for granted that we never let them know we appreciate them.

the highest-paid personnel in engineering are frequently not those who know the most about engineering. One can for example, hire mere technical ability in engineering, accountancy, architecture or any other profession at nominal salaries. But the person who has technical knowledge plus the ability to express ideas, to assume leadership, and to aro

PRINCIPLE 2 Smile.

the expression one wears on one’s face is far more important than the clothes one wears on one’s back.

One of the most neglected virtues of our daily existence is appreciation,

PRINCIPLE 4 Begin in a friendly way.

PRINCIPLE 4 Ask questions instead of giving direct orders.