How to Win Friends and Influence People

PRINCIPLE 1 Don’t criticize, condemn or complain.

PRINCIPLE 12 Throw down a challenge.

PRINCIPLE 6 Make the other person feel important — and do it sincerely.

PRINCIPLE 5 Let the other person save face.

PRINCIPLE 2 Call attention to people’s mistakes indirectly.

In A Nutshell: Win People to Your Way of Thinking 1. The only way to get the best of an argument is to avoid it. 2. Show respect for the other person’s opinions. Never say, “You’re wrong.” 3. If you are wrong, admit it quickly and emphatically. 4. Begin in a friendly way. 5. Get the other person saying “yes, yes” immediately. 6. Let the other perso

Try leaving a friendly trail of little sparks of gratitude on your daily trips. You will be surprised how they will set small flames of friendship that will be rose beacons on your next visit.

Any fool can criticize, condemn and complain — and most fools do. But it takes character and self-control to be understanding and forgiving.

In a Nutshell: Be a Leader A leader’s job often includes changing your people’s attitudes and behavior. Some suggestions to accomplish this: 1. Begin with praise and honest appreciation. 2. Call attention to people’s mistakes indirectly. 3. Talk about your own mistakes before criticizing the other person. 4. Ask questions instead of giving direct o

PRINCIPLE 3 If you are wrong, admit it quickly and emphatically.