Use “I” statements. Nobody likes being told what to do or that they’re wrong. Using “I” statements like, “I don’t agree with you and here’s why,” is much more effective than, “That’s a stupid idea.” Presenting an opinion as a fact creates defensiveness while owning our opinion prevents it from being toxic. For example, there’s a big difference betw

Threats delivered without anger but with “poise”—that is, confidence and self-control—are great tools. Saying, “I’m sorry that just doesn’t work for me,” with poise, works.