How to Make Sense of Any Mess

But to make sense of real-world problems, you need to understand how users, channels, and context relate to each other.

Users: Who are your intended users? What do you know about them? How can you get to know them better? How might they describe this mess? Stakeholders: Who are your stakeholders? What are their expectations? What are their thoughts about this mess? How might they describe it? Information: What interpretations are you dealing with? What information i

An effective IA allows all users to easily meet their different goals through clear information hierarchy, labeling, categorization, and classification, which is known as the taxonomy. And since at least 50 percent of users will use a different entry point than the homepage and content is likely to grow, it’s important to make sure that the structu

No matter what you're making, your users will find spaces between places. They bring their own context and channels with them, and they show you where you should go next. Find areas in flux and shine a light on them.