How to Make Sense of Any Mess

Pretty things can be useless, and ugly things can be useful. Beauty and quality are not always related.

It's rewarding to set a goal and reach it. It's rewarding to know that you're communicating in a language that makes sense to others. It's rewarding to help someone understand something in a way they hadn't before. It's rewarding to see positive changes from the insights you gather. It's rewarding to know that something is good. It's rewarding to

Knowing is not enough. Knowing too much can encourage us to procrastinate. There's a certain point when continuing to know at the expense of doing allows the mess to grow further

The most important thing I can teach you about information is that it isn’t a thing. It’s subjective, not objective. It’s whatever a user interprets from the arrangement or sequence of things they encounter.

Our language choices change how we use our time and energy. For every word we use to describe where we want to go, there's another word that we're walking away from.

Objects let us have deeper conversations about reality. When you discuss a specific subject, you subconsciously reference part of a large internal map of what you know. Other people can’t see this map. It only exists in your head, and it’s called your mental model. We create objects like maps, diagrams, prototypes, and lists to share what we under