Accepting your own imperfections is the gateway to an even more daring mindset: accepting the world as it is, not as you wish it would be.

the time chasm between these developments might seem enormous, but when you take the two-million-year view, you’ll see that technology has been evolving at a relatively fast pace.

In order to make lots of money for our shareholders, we have to make our customers giddy with the quality of the service we provide.

see problems as puzzles to be solved quickly or uncut diamonds to be mined.

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My advice to prospective CEOs is to participate in the intentional design of incentive plans, and not delegate them as strictly an HR or talent management task.

Sometimes I’m wrong when I think I’m right. So, I’m always ready to change my beliefs based on new information.

“How will doing this deal convince more customers to wire money from their bank account to ours?”

we start with a series of questions that go to the heart of their own observations: “What’s the business doing well, that we’d be crazy to change? What’s the business doing not so well, that we’d be crazy not to change? What’s your best idea to improve the business? What’s something that could be made more profitable? Or more customer-friendly? Or