How to Make a Few Billion Dollars

we have it in our own hands to either make life meaningful or just pass time until we die.

learned how to get in touch with my creativity and take risks with it. I developed the confidence to utilize improvisation and find the thrill in change. I learned how to manage time, and how to find motivation and care about the quality of my work, and be inspired by the people around me. And I learned what it meant to go “all in”—that magical con

A customer relationship is like any other relationship—for it to succeed, you have to be clear about how much you value it, and continually work on improving it.

“This program is a special opportunity, but it’s up to you to take advantage of it. You have a choice. You can waste the next couple months and not accomplish much, just party and do fun stuff,” he said. “Or you can go all in and accomplish much, much more, whether you’re a musician or a painter, a dancer, a poet, a writer, a filmmaker, or a photog

In order to make lots of money for our shareholders, we have to make our customers giddy with the quality of the service we provide.

criticism from employees isn’t dirty laundry—it’s gold. When someone goes to the trouble of pointing out an imperfection, they’re providing a valuable insight into something that can be improved.

survey that asks straightforward questions. We just want to know if our employees are happy in their jobs, and how we can fix the situation for those who aren’t happy. Those are the first two questions. The final two are, “What’s your single best idea to improve our company?” and “What’s the stupidest thing we’re doing as a company?” This survey go

Being “all in” is energizing; it’s also highly contagious.

A work environment is at its most productive when communication flows honestly and frequently. It’s impossible to over-communicate with the team.