How to Defuse Difficult Conversations - Jason Feifer
jasonfeifer.com
How to Defuse Difficult Conversations - Jason Feifer
Conflict-avoidance = not understanding the language of conflict. Like any skill, navigating tension takes practice.
1) Stay in wonder, don't assume things about the situation
2) Aim for connection, not control
3) Express needs, not demands
4) Don't compromise on your truth
Joe Hudsonx.comWhen tackling a difficult conversation, careful thought and preparation in how you will approach the conversation is more likely to go smoothly than allowing frustration to lead the way with a stream of criticism and contempt.
Dr Julie Smith • Why Has Nobody Told Me This Before?: The Sunday Times bestseller, with over 1 million copies sold
First, acknowledge understanding. We do this through looping and statements such as “Let me make sure I understand.” Second, find specific points of agreement. Look for places where you can say “I agree with you” or “I think you’re right that…” These remind everyone that, though we may have differences, we want to be aligned. Finally, temper your c
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