How to Defuse Difficult Conversations - Jason Feifer
jasonfeifer.com
How to Defuse Difficult Conversations - Jason Feifer
Conflict-avoidance = not understanding the language of conflict. Like any skill, navigating tension takes practice.
1) Stay in wonder, don't assume things about the situation
2) Aim for connection, not control
3) Express needs, not demands
4) Don't compromise on your truth
Joe Hudsonx.comOffering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
Guy Itzchakov • Why Listening Well Can Make Disagreements Less Damaging
Use “I” statements. Nobody likes being told what to do or that they’re wrong. Using “I” statements like, “I don’t agree with you and here’s why,” is much more effective than, “That’s a stupid idea.” Presenting an opinion as a fact creates defensiveness while owning our opinion prevents it from being toxic. For example, there’s a big difference
... See more