How to Criticize Coworkers

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Giving feedback is hard: • You’ve identified a problem • You know you need to talk about it • You’re worried they'll get defensive Relax! It’ll be okay. Here’s the framework I use to turn every feedback conversation into a win-win:

Wes Kao 🏛x.com

Give good feedback (and ask for it, explicitly). A lot has been said elsewhere so I’ll go with: do it frequently and immediately, from a place of care, as a set of things you have observed, explaining the impact.

Sam Gerstenzang • Operating well – what I learned at Stripe

When delivering tough feedback, use this framework:

Start directly: “I want to chat with you about [specific issue]”

Share observations: “What I’m hearing/seeing is [specific examples]”

Connect to impact: “We both know that to be successful here...”

Focus on future: “Let’s discuss how we can improve this going forward”

If someone gets defensive during... See more