
Saved by Jennifer Baez and
How Psychological Safety Actually Works
Saved by Jennifer Baez and
psychological safety may be the hardest to build. It’s certainly the rarest, because it involves totally rethinking how leaders and teams respond to divergent ideas and mistakes. In fact, how well a team handles mistakes is kind of how psychological safety was discovered in the first place.
Psychological safety means, in Edmondson’s words, “no one will be punished or humiliated for errors, questions, or requests for help, in the service of reaching ambitious performance goals.”
Psychological safety does not imply a cozy situation in which people are necessarily close friends. Nor does it suggest an absence of pressure or problems.