How Intercom Brings Play Into Their Design Process - Wake

We have a little print shop we set up here so we can work on posters for the office, sticker packs, badges, and just fun little projects. It allows everybody to break out of their day-to-day work and have a little bit of fun, get a bit silly. It keeps us fresh.

I think we just become a little bit of an echo chamber, and we’re all saying similar things but in different ways. I think it’s tough because it doesn’t really help us break out of existent patterns, it doesn’t really help us get to a different way of thinking about the work. The more we can almost stop thinking about design, the better. The more w

The more we can start thinking about the consequences and impact of our work on our communities, the better off we will be. It’s important to interact and experience life outside of our design bubble.

Intercom’s goal is to make business personal, so anywhere we can bring a human touch to the design is fair game for us. Anytime we connect with people – whether it’s a customer or someone that is just interested in us – we want to connect with them on a personal or emotional level.

For example, we print physical books because that’s a more tactile w

We have managed to carve out a little bit more space for dedicated projects. Every Thursday we have what we call a “studio day” which is a day for everybody to work on some self-initiated project – if we have the time of course.