How Intercom Brings Play Into Their Design Process - Wake

• 26:34 - A “big source of inspiration for me [Mark] has been the world of analog tools. We’ve been thinking about how to build good digital tools for maybe 50 years or so. We have a couple thousand years of explicit and implicit study of how to create analog work environments.” Eg: personal libraries, studies, workshops, artist studios. How can we... See more

I want us to collectively raise the bar for what we expect from our digital experiences. Life isn't just a series of problems to be solved but moments to be lived. As we find ourselves spending more and more of our time in the digital world—especially now—we should expect that world to inspire, surprise, and dare I say, even challenge us. We are lu... See more

On growing Daylight

It's a fascinating dual world. One half is the way you grow the tribe, recruit people, get investors on board, customers, folks, etc. by speaking to the world you want to build and sharing what you’re trying to do. We're not a technology company. We're not a blank company. I think it's just a core set of principles and beliefs

... See more

I want us to collectively raise the bar for what we expect from our digital experiences. Life isn't just a series of problems to be solved but moments to be lived. As we find ourselves spending more and more of our time in the digital world—especially now—we should expect that world to inspire, surprise, and dare I say, even challenge us. We are lu... See more