How CEOs Can Navigate the Emotional Labor of Leadership

updated 1y ago

Emotional labor is the opposite of the industrial economy’s task-based, measured output. Even if we don’t dig ditches, the offer for a certain kind of work was: Process this pile of papers and we don’t care whether you like (or pretend to like) your job. The labor is the easily measured stuff.

But AI and mechanization have turned this sort of task w... See more
from Emotional labor and its consequences
Britt Gage added
Leaders should focus on developing their emotional intelligence, including empathy, kindness, and people skills. These qualities will become foundational attributes for leadership in the age of AI. Leaders should inspire their teams, navigate complex interpersonal dynamics, and make decisions influenced by empathy and intuition.

from The Emotional Rollercoaster of Grief and Growth in AI-Driven Change by Gregory Lewandowski

If you are a low-EQ leader, the first thing to recognize is that you are not alone. In fact, CEOs often have lower EQs than average.

sari added