How CEOs Can Navigate the Emotional Labor of Leadership

Nitin Nohria hbr.org

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The Best Leaders Can’t Be Replaced by AI

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Olga Valadon hbr.org

Leaders should focus on developing their emotional intelligence, including empathy, kindness, and people skills. These qualities will become foundational attributes for leadership in the age of AI. Leaders should inspire their teams, navigate complex interpersonal dynamics, and make decisions influenced by empathy and intuition.

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Ideally, the CEO will be urgent yet not insane. She will move aggressively and decisively without feeling emotionally culpable. If she can separate the importance of the issues from how she feels about them, she will avoid demonizing her employees or herself.

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