For some positions, I’d obviously be looking for a specific set of skills. But in both cases, I am building on the recruiter’s assessment and looking for someone who has a great attitude and passion. Both of those characteristics can’t be taught, and they are necessary to fit with the Zappos culture and to get that person to the next levels of our

... See more

I once asked a tech CEO how he hires people. He told me that after each interview, he asks himself, “Is this person a force of nature? Do they have spark, willpower, dedication?” A successful meritocracy will value people who see their lives as a sacred mission