Sexual harassment policies should include bystander interventions as a required response to predatory sexual behavior. Most

Design an aspirational culture and communicate the changes necessary to achieve it

Companies with a strategy that seeks to stabilize or maintain their market position prioritize learning, whereas organizations operating with a turnaround strategy tend to prioritize order and safety in their efforts to redirect or reorganize unprofitable units.

Results ranked first, and caring second. This pattern is consistent across company types, company sizes, regions, and industries. Order and learning ranked among the third and fourth most common styles in many cultures.

winning; authority, defined by strength, decisiveness, and boldness; safety, defined by planning, caution, and preparedness; and order, focused on respect, structure, and shared norms.

“service stories that become legendary.”

Identify subcultures that may account for higher or lower group performance

Delivering outstanding customer service requires a culture and a mindset that emphasize achievement, impeccable service, and problem solving through autonomy and inventiveness.

Then a program was launched to promote cultural alignment within 30 top teams, with an emphasis on clarifying priorities, making authentic connections, and developing team norms that would bring the new culture to life.