HBR's 10 Must Reads 2019: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Now What?" by Joan C. Williams and Suzanne Lebsock) (HBR's 10 Must Reads)

Employees were reminded to define service from the customer’s perspective, to constantly engage customers with questions geared toward understanding their specific needs and preferences, and to go beyond their expectations.

The president also initiated a program to identify employees who had positive disruptive ideas and working styles.

The authors have reviewed the literature on culture and distilled eight distinct culture styles: caring, focused on relationships and mutual trust; purpose, exemplified by idealism and altruism; learning, characterized by exploration, expansiveness, and creativity; enjoyment, expressed through fun and excitement; results, characterized by achieveme

A company’s health—not its shareholders’ wealth—should be the primary concern of those who manage corporations.

“service stories that become legendary.”

Assess current and future external conditions and strategic choices and determine which cultural styles will need to be strengthened or diminished in response.

Sexual harassment policies should include bystander interventions as a required response to predatory sexual behavior. Most

If you can outsource a task, you can probably automate it.

What are the characteristics of people who are most successful in your culture? When new people don’t succeed in your culture, what is the most common reason?