Hard Landing: The Epic Contest for Power and Profits That Plunged the Airlines into Chaos

We had also seen on the news that commercial planes all over were being grounded—not because the government was grounding them but because no one wanted to fly. On the other hand, car rental companies were booming. You could hardly find a car that wasn’t already rented. I told Jay people weren’t going to fly as much after this. Instead, they were g

I learned that building close relationships with customers is a tonic for arrogance.

It was as if the Wright Brothers sold air miles to finance inventing the airplane, in the words of Money Stuff columnist Matt Levine.