Google's Docs dilemma

But, my hopes for web computing always felt limited by both the inertia of what Chrome already was (it’s hard to move the cheese on people), and by Google itself. A company that once oozed innovation now stood in its way. At some point, so much of our focus became navigating a sea of reasons not to innovate, for fear of causing users to see fewer a... See more

And this also brings us to the why now and and why is this hard if this is the fully generalized form of digital documents, why didn't software start this way? I think a big part of it is just that it's hard. We talked about how it's hard to write a text editor, but what if you now need to write a text editor and image editor, a video editor and au... See more

But in this rush to cater to the whims of developers , less consideration has been paid to whether all this glorious software being churned out is helping the people who use it—the end users.

Look at Google. Its heartbeat is erratic, unpredictable. It works for them—mostly, sometimes—but it could work so much better. Google arguably only has one big external heartbeat each year at Google I/O—and most teams don’t bother aligning with it. They typically launch whatever they want whenever they want throughout the year, sometimes with real

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The sad reality (and the opportunity for start-ups) is that most established products take their large userbases for granted and fail to maintain simplicity over time.