In an industrial society, workers are expected to fit standardized job descriptions and perform their duties according to clear policies, procedures, and prescriptions. Knowledge work is fundamentally different: workers are expected not so much to perform standard roles but to generate creative, innovative results that surprise and delight

There are five kinds of questions for finding your way in complex challenge spaces: opening, navigating, examining, experimental, and closing questions.

Here are some examples of opening questions:

The Graphic Gameplan is one of many Graphic Guide® templates designed by David Sibbet of The Grove Consultants International. You can order templates at http://www.grove.com/site/index.html.