added by sari · updated 2y ago
Friction Layers
- We tend to conflate user experience with usability, and lots of thinking about friction gets pegged to this limited definition of UX. That distracts us from seeing tons of friction-trapped value to unlock.
from Friction Layers by Marc Geffen
sari added 3y ago
- Contemporary UX design is a symptom of the millennial tech upbringing
from Friction Layers by Marc Geffen
sari added 3y ago
- Optimizing for drinkability/usability increases your TAM, but the opportunity cost is significant. You will lose consumers who want craft, who want to express their tastes, who want to understand something about the world — beyond their capacity to consume — through use of your product. Setting usability as the design standard keeps your product fr... See more
from Friction Layers by Marc Geffen
sari added 3y ago
- The “Transitional Tech Generation” grew up with a maniacal focus on friction-reduction, creating tons of value along the way by smoothing interfaces and transactions. But there’s more to unlock. There are layers to this thing.
from Friction Layers by Marc Geffen
sari added 3y ago
- We’ve framed UX & friction in terms of how easy it is for the user to complete an action by interacting with a digital system, or how effectively software can help the user manipulate the physical world. These actions flow outward, fulfilling a user’s goal by extension and enabling an outcome outside of herself. What about reducing the friction of ... See more
from Friction Layers by Marc Geffen
sari added 3y ago
- SNAP. #Roamcult. Stitch Fix. Just a few examples of companies for which UI/UX is a powerful “soft” moat, where user experience and brand are entwined.
from Friction Layers by Marc Geffen
sari added 3y ago
- The Airbnb backstory is also a great reminder of how an edge in UX can be *the* thing that catapults a startup from challenger company to world-changing business
from Friction Layers by Marc Geffen
sari added 3y ago
- Awakening to less obvious, more abstract opportunities to reduce friction
from Friction Layers by Marc Geffen
sari added 3y ago