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Friction Layers
Minimizing friction is merely one means to a great user experience. The goal of any design is not to minimize friction, it’s to help the user achieve some end. Reducing friction is often consistent with that end, but not always.
Eugene Wei • Seeing Like an Algorithm — Remains of the Day
The dominant school of thought when it comes to UI design in tech, at least that I’ve grown up with the past two decades, has centered around removing friction for users in accomplishing whatever it is they’re trying to do while delighting them in the process. The goal has been design that is elegant, in every sense of the word: intuitive, ingeniou... See more
Eugene Wei • Seeing Like an Algorithm — Remains of the Day
If you look at the most habit-forming products, you’ll notice that one of the things these goods and services do best is remove little bits of friction from your life. Meal delivery services reduce the friction of shopping for groceries. Dating apps reduce the friction of making social introductions. Ride-sharing services reduce the friction of get
... See moreJames Clear • Atomic Habits: the life-changing million-copy #1 bestseller
Second, by focusing on ease of use, the approach obscures the friction in an experience. Often that friction doesn’t disappear, but instead gets
Lis Hubert • Camera Obscura: Beyond the lens of user-centered design
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Designing Friction
designingfriction.com
aron and added
The aspiration for a “frictionless” experience is shortsighted. A truly frictionless experience, where you avoid or deny every ounce of struggle, is mindless. Friction makes you feel the texture of a process, and the texture helps you remember what you’ve experienced. Without friction, teams are liable to move too fast, and edges that are too smoot
... See moreScott Belsky • The Messy Middle: Finding Your Way Through the Hardest and Most Crucial Part of Any Bold Venture
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Increasingly, the greatest competitive advantage will be ease (and speed) of use — not just for a particular action/service, but for a sequence of related services working together to make your life better. No doubt, the best businesses kill friction.
Scott Belsky • The Interface Layer: Where Design Commoditizes Tech
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