the stream of continuing conversations about great performance serves as an early-warning signal to potential causes of divorce.

Stop rewarding people for bringing me problems and start rewarding them for solving their own problems. To accomplish that, I changed a number of systems and structures. Saying what needs to be done is simple. Doing it is anything but simple.

The old story is forever new in its relevance and unfolds in varying experiences. Challenges lead to actions, which lead to learning, which uncovers more challenges. What is new becomes old. What we thought was the same has changed and is different. These endless challenges and changes make getting up in the morning worthwhile.

Clarity is power. Clarity motivates people to use the vision as a criterion to evaluate their actions. People ask, “Does my action support the vision?” The answer must be clear. Vision provides the tight focus on thinking strategically. It insists that everyone direct his or her energies toward creating the tomorrow we want. Brevity helps. Use a

As the leader I work to keep the competitor clearly in the forefront of everyone's thinking.

QUESTION: What systems are causing my people problems? LEADERSHIP SOLUTION: Change the systems to change the people.

the leader's job isn't to develop the information. Rather, the leader's task is to focus the people who use the information, and help them develop the system to get them the information they need.

People in organizations obsessed with learning will succeed.

QUESTION: What do I know that just isn't so?